By Pat Quinn

When I joined my first London ad agency 40-something years ago, the copywriting department was presided over by a lapsed genius who beat into me a number of immutable copy principles. These precepts, which are as valid now as they were then and which have helped me shift truckloads of product worldwide, apply to all types of promotional writing. They apply even more so to selling on the Internet, where do-it-yourself copy is the norm rather than the exception. In the old days, very few serious advertisers wrote their own material. Today, they do so as a matter of course simply because the technology allows it.

Anyway, this little article is aimed at those who write their own web pages and also at those who hire a writer and may wish to check that he or she is working on the right lines. Below you’ll find just a few principles of good promotional writing. If the editor wants more, I’ll gladly provide them.

Keep it very simple

All copywriting should speak to its audience in everyday, uncomplicated language. People don’t like to be talked down to. And they grow tired of cliches and buzzwords. Also, keep your sentences short and punchy, with the minimum of clauses. Long and involved sentence structure is death to readership. (The six sentences above are examples of what I’m talking about. They are easy to scan and understand.)

All web pages should carry a headline

But this must be a pertinent headline. A selling headline. This headline will be, or should be, powerful enough or intriguing enough to draw your target into the compass of the body copy. If it can do that, you are on a winner.

It may go without saying that the entire thrust of your webpage should revolve around an offer or a promise. This offer or promise will be unique to you — it’s your unique sales proposition. It’s the one thing that sets you apart from your competitors; and it can be price, performance or service related. Given this, the headline should be a snapshot of the sales message — a precis of your offer or promise. In other words, a headline that says: Buy this product and get this benefit. I’m sure you already know that people don’t buy products, they buy the benefits of owning those products.

And when I say that every page of your site should carry a headline, I mean every page. Experience shows that a person will read a headline before looking at any accompanying pic or body copy. They do so preparatory to scooting off to someone else’s site. But if your on-going headlines tell them things of interest, they will almost certainly hang around to explore the site more fully.

Keep headlines relevant

Around 30% of all headlines on the Net are both useless and irrelevant. The worst of them are so convoluted, so desperate to say everything all at once, that they are unintelligible. The offending lines also employ tired buzzwords. The word “leverage”, for instance, in completely ungrammatical context; and words like “solutions” and “focus” are thrown around like generous confetti. The moral is this. State your sales proposition cleverly, wittily, stridently or emotively, but never, ever employ a cliche device simply because it’s the easy thing to do. If you can’t be original, at least be positive. And if you honestly don’t have very much to say, there are some really clever ways of saying nothing that will endear you to your audience.
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By Adam McFarland

Have you ever tried to read your local newspaper online? How about the New York Times or the Wall Street Journal? It just isn’t the same. Do you know why? Because articles meant for print don’t translate well to the web, and the rules that apply to writing content for the internet are different than those for print. What constitutes quality content offline does not necessarily constitute quality content online.

How the web is different:
Text is hard to read

Typical computer monitors have a resolution of 96 dpi (dots per inch). Compare that with a printout from a laser printer that has a resolution of 600 dpi, or a magazine page that can be upwards of 2400 dpi, and it’s not hard to figure out why the text on a computer places a strain on the eyes. According to the book Hot Text, Web Writing That Works, by Jonathan and Lisa Price, “because text is more difficult to read on-screen, people often read slower, comprehend less, recall less, and do less in response.”
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